When IKEA leaves everyone to handle their own stuff, things gone bad

Vouchers I redeemed through self-help kiosk.  Dropped to the floor.  Was searching for them at first, as the place was really crowded
Vouchers I redeemed through self-help kiosk. Dropped to the floor. Was searching for them at first, as the place was really crowded

Visited IKEA, actually wanting to for some time to get some new lights for the home.  So, we did last night.

Retna and kids headed to the cafe for dinner, I lined up at the kiosk to redeem the vouchers.  Of course I need to check my available points first from the IKEA Family loyalty programme.

Waited for 5 minutes for the first customer to finally given up not knowing how to fill the form on the kiosk.  Then when I tried, there was an error on the password.  So I approached a customer service, whom was busy handling so many other things.

She told me to try whatever I have done again with the kiosk as that is the only option available for me to check my points and redeem the vouchers.

Well, fine.

I lined up again, since there were many other people there wanting to use the kiosk.

I was approached by a couple in front of me on how to get the activation code which was sent to their bloody handphones.  Wife left her phone at home, so she asked me, “How ah?”

“Kamu mau masukkan nombor talipon suami?” I said.

“Oh yah hor,” she replied blurry.

“Mana boleh dapat kod ni?  Handphone bang?  Cam tu saja?” She asked me again.

Seriously, I could not believe there are people so dumb to not knowing what the heck is activation code which is sent to the handphone.  Ok, maybe this is an alien case.

For a great furniture design company in the world (if still), the way the kiosk is designed seriously not the world class.  Totally not ergonomically.  See how the gent has to fill in the details on the screen.  For a tall 6 footer, I feel for you.
For a great furniture design company in the world (if still), the way the kiosk is designed seriously not the world class. Totally not ergonomically. See how the gent has to fill in the details on the screen. For a tall 6 footer, I feel for you.

“Ok, dah dapat!  Yay!” she told me happily.

The whole conversation was like 5 minutes of my bloody time trying to do IKEA customer service personnel job.  I should be rewarded with more vouchers!

Anyway, the next killer line from the couple, are you ready?  “Address 1, 2, tu, kan, apa tu ha?”

Maybe God sent angels to test my patience last night.  Anyway, I told me, take out their NRICs, just fill in the info.  They are from Puchong, for God sake.  No wonder!  #welcometopuchong

Ok, Retna called me as the dinner was ready upstairs at the cafe, and I left the kiosk for dinner with dear spouse and kids first.

After the dinner, I found another set of kiosk outside the cafe, I tried it again.  This time with great success, so excited to get the vouchers.  Then, WTF, where are the vouchers, looking for a while, then saw them on the floor.  Maybe IKEA’s approach of giving vouchers to Malaysian customers are like United Nation sending aids to Somalia, dropped the aids from the sky.

Ok, I got it.  We have yet to reach a developed nation yet.  As we are getting there, I watched this on Bloomberg TV yesterday, via an exclusive interview with PM Najib.

Started the searching for stuff we needed for the home, approached few IKEA floor personnel for help, the replies, are you ready?

“Saya pun tak tau, baru saja join IKEA,”

“Apa lu mau?  Kain api lu main?  Itu mural punya pergi tempat lain cari la.  IKEA tak dah,” [I shown the personnel what I saw on my phone, from IKEA website]

“Di IKEA, kamu kena cari sendiri.  Kalau ada, ada la.”

I understand while IKEA has this policy to make things affordable (this is seriously subjective) to all, so it has to trim costs down.  Well, again, AirAsia is not going to tell us to fly our plane right?  You know what I mean.

Final word, IKEA needs a serious refurbishment.  The cafe is so dirty, I am surprise no one has reported rats, cockroaches etc.  The loo, oh my oh my.  At a glance I thought I was in a school loo.  The only things seems well maintain, the car park.

Not proud to be Malaysian, visiting IKEA.

 

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