Redefining Luxury Resort

When Marriot told us that it is the most luxury resort in the world, we sort of believe, or probably chose to believe at that point of time.

Well, not anymore.

We were looking for Inez’ cardigan for some days, then Retna told me to contact Marriot Mai Khao Beach housekeeping team to check if the item was left behind.

Took the team some weeks to come back, and yes, the cardigan was found.

Questions.

If the housekeeping already found the item, is it not a common practice of the hotel to contact the guests?  Or the hotel was planning for fire sales or warehouse sales after?

What the hotel is going to do after finding this item?