Just right after I drove the beloved Citroen DS5 back from Ipoh for a work trip, the car got hit on KESAS Highway early in the morning.
The driver stopped for a while, then he drove off.
Bloody annoying. Yep, I was.
Made a police report, and hoping for the investigation. Anyway, the whole police report process was, rather disappointing.
The sergeant assigned to my case, I requested another sergeant, but I was then told it was not up to me to decide, and I have to follow what has been given to me.
So I did my regular thorough follow up with the sergeant, and called her on her off days, days she was attending funerals, hospital meeting the victims, some victims ended dead, because of the severity of the car crash.
The Citroen team was quick to send me all the required insurance claim documents etc for me to claim from our insurance policy.
Once the approval obtained, the car was sent for the repair. The whole process took 1 month to complete.
And the car is back, and we are happy.