(No way this is an Ad) Citroen Grand C4 Picasso

Recent promotional advertisement from Brooklands Motors

Many have seen the advertisement (on your right) in NST Car Bikes and Trucks as well as Oriental Daily, and many have contacted me through my blog asking whether I have problems with the cars before they are thinking about it.  You came to the right place, this blog entry is for you.

First of all, this is a great car.  We love it when first seen it and test-drive the car twice in different conditions before we made the booking.  It is also a great car as it serves us well for our out of town work as well as family get away – to the north and south.  The car is so quiet when we are driving it (if the sons do not turn on Linkin Park or Green Day or wife did not turn on RHCP.  BTW, the car stereo is superb), that our daughter could actually fall asleep when she is in the car.  Even our colleagues and some times clients.

The car even has a mini chiller that allows us to keep some cool drinks, keeping some of the sweet and sour stuff when traveling inside it.

The air-cond vent is superb considering the car is made in France – keeping the passenger and driver inside chill and cool.  The temperature control works so well that the second row passengers could control or configure whatever temperature of fan speed they want.

Now, comes the not so good or nice part about the car.

The pre-sales was terrible, maybe because of the salesperson.  The insurance company that Brooklands Motors engaged, best you find your own insurance agent to handle it.

The after sales services could have been better.  It is like having the car checked by a medical doctor.  We could be at risk if we do not know what to ask or simply letting the doctor to do what he or she thinks is good.  First few times not checking the service log, resulted some issues after for us – one of them the fuel consumption which the team is still rectifying.

The service team in Brooklands Motors has high turnover, one round of retrenchment last year, now some probably found greener pasture, many have left.  So we have to deal with new and inexperience customer service team.  Good news is, the veteran service guys handling the cars are still around.

The bluetooth connection between the mobilephone and the car actually could hang.  It happened to us four times and when I checked with other owners of the same car, they encountered it at least twice.  Good news is French has noticed this after I launched the complaint.  They told me that I was the first to bring this to their attention.

The from RM138k as advertised, this is news to you, who are interested.  There goes the moon roof, different fabric for the seat, second row passengers, you are not longer in control of the ventilation, but the driver; third row passenger, I am sorry, you are no longer having your own blower or air way, don’t wear too much thick clothes when you are sitting at the back.

I hope this blog entry clears the air.  If you are really keen, check it yourself, but we don’t offer test drive.

One more thing, the cost of maintenance – servicing, it is pretty high.  Think you should take note too if thinking about having Citroen in your garage.