When Mobile Number Portability (MNP) was first announced by Malaysian government in 2008, we left Maxis and went to DiGi. That was also the time we bought our very first iPhone 3G, which we wanted to equip the phones with 3G connection. Well, back in 2008, DiGi was still at 2.5G, aka EDGE. The speed was acceptable, when the network did not have that many people using it back then.
Of course, we received complaints from our clients that time, that they could not call us, as the calls constantly went straight into voice mail or out of coverage announcement.
We stayed with DiGi, despite this major shortfall.
We had joy and we had fun with DiGi.
However, with the increased on network usage, DiGi is no longer the ideal network when comes to data access for iPhone, BlackBerry.
We need new network that has wider coverage, better if not, stable network.
Switched to DiGi was done in 2008, I think we have been pretty loyal to DiGi for 3 years, we are going back to Celcom, where Retna and I both got our free phones with 18-month contract (water-proof Siemens), when we bought our very first house. Network has never been an issue with Celcom, but the billing was. In 2000, we used to pay RM300 per month for one of our phone line, about RM550 to RM600 a month for both our phone lines, which was very costly. Back then, we were not even on data plan.
When we wanted to have smartphones with data package, we moved to DiGi.
With DiGi, I can’t remember the number of times that our phone lines were deactivated, because the usage exceeded the credit limit, which was set by DiGi at RM300 a month. I think that was a dumb move from DiGi to set such low credit limit when a customer has 5 phone lines and 2 of them with data plan.
Our recent trip to Singapore was another horrible story.
Although we have heard so many shortfalls (again) from friends and colleagues about Maxis and Celcom, we went with Celcom. At least I remember there would be someone to answer my call, unlike DiGi, the friendly consultant is always not there for me, or made me waited at least 10-15mins.
2 days ago, our sons were trying to call us from Peacehaven, Genting Highland, he could not. But his friends with other networks could. When we finally managed to call through, the line got disconnected. That was the end of the story.
Enough say, thanks DiGi for the worse (stress, tension, unpleasant etc), all the best.
