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Calls are answered within 20 seconds, otherwise it’s a big mistake for call centre
In a recent Time article, I read an interesting article – Follow the Leaders. What captured my attention was the instant noodle in China market, as we are working on a client in the similar industry. Then, I saw the following from an online travel reservation site. I will share with you what I have experienced after dinner with mom this evening. When Ctrip customers dial in, their calls are answered within 20 seconds. “Otherwise it’s a big, big mistake for our call centers,”James L. Tang, vice president of sales and marketing says. Ctrip is an online travel reservation based in China, holding 54% of China’s online travel market by…